Refund Policy
Fantsee Gadgets & Gifts
Last updated: 30/12/2025
Fantsee Gadgets & Gifts aims to provide quality products and a positive customer experience. This Returns & Refunds Policy explains when refunds, returns, or replacements may be available.
1. Dropshipping Notice
Fantsee Gadgets & Gifts operates as a dropshipping retailer. Products are shipped directly from third-party suppliers, which affects return handling and timeframes.
2. Eligibility for Returns
You may be eligible for a return or replacement if:
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The item arrives damaged or defective
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The wrong item was received
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The item is significantly different from its description
Requests must be submitted within 14 days of delivery.
3. Non-Returnable Items
Unless required by law, we do not accept returns for:
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Change of mind
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Incorrect orders placed by the customer
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Items damaged due to misuse
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Items returned without prior approval
Some electronic items may not be returnable due to hygiene, safety, or supplier restrictions.
4. Return Process
To request a return or refund, please email:
Include:
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Order number
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Description of the issue
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Clear photos or videos (if applicable)
Do not return items without receiving written approval.
5. Refunds
If approved:
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Refunds are issued to the original payment method
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Processing time may take 5–10 business days
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Original shipping fees are non-refundable unless the item is faulty
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6. Replacements
Where possible, we may offer:
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A replacement item
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A partial refund
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Store credit
The resolution method is determined at our discretion.
7. Chargebacks
We encourage customers to contact us first to resolve any issues.
Unresolved chargebacks may result in account restrictions.
8. Consumer Rights
Nothing in this policy limits rights granted under applicable consumer protection laws.